Shipping

Shipping & Delivery
We ship anywhere internationally and within the US. Your order will be processed and shipped within 1-3 business days. Your tracking number will be provided to you once your order has been shipped. We are not responsible for any customs fees, delays, or lost parcels.

United States & International Customers: Your order(s) will be shipped by ELTA (www.elta.gr), the Greek National Post Office service with tracking and signature confirmation. The Greek National Post Office can inform you about the date and time of the shipment only. Once your item has entered your country you will be able to track it using the same tracking number through your national postal service. For example, for items entering the USA track your item through www.USPS.com 

It normally takes 5-10 days for the packages to arrive anywhere in Europe and 10-15 days for the rest of the world. If you wish to have your item(s) shipped by an international courier service such as DHL, UPS, Fedex etc please contact us for a quote to your destination. An approximation would be $100-150 for a 3 business day delivery of a medium sized parcel. If you wish us to insure your package please ask for a separate quote.

Combined Shipping for Multiple Items

To qualify for our combined shipping discount for multiple items, all items must be paid on a combined invoice and shipped in the same package. Full shipping rates will apply to the largest item, with an additional fee added for each additional item. Please contact us at info@swapshop.gr for further assistance to determine your combined shipping costs.

Expedited Shipping
We offer the Fedex Express Saver shipping option. Payment for expedited shipping must be received by 12pm Greek time, Monday through Friday, in order for the item to be shipped that day. Items shipped via the UPS Express Saver option will be delivered in Europe within 1-2 business days or to the US or elsewhere will arrive anytime between 3-5 days, but it may take more than that for the item to be cleared at customs. Saturday delivery is available for an additional fee. Please refer to the Shipping Cost Table to determine your expedited shipping & insurance costs. Expedited shipping may not be available on certain items or in certain countries (ex. Russia). If you wish your item to be insured, you need to contact us to be advised on additional fee. As a general rule, Fedex charges 1% of the declared value.

Shipping and Transit Times
Our goal is to process your order quickly and ensure its safe delivery. Please note that we cannot ship to P.O. boxes as we need to have your signature confirmation.

Shipping Estimated Time in Transit
Shipping Method Estimated Transit Time
Standard (ELTA Registered mail) Europe   5-8 Business Days
Standard (ELTA Registered mail) US & Canada  8-20 Business Days
APO/FPO, Alaska, and Hawaii (ELTA Registered mail)  8-20 Business Days
Russia (ELTA Registered mail)  15-30 Business Days
Asia & Austalia (Standard ELTA Ground)  10-25 Business Days
Europe (Fedex Express Saver)   1-3 Business days
USA & the rest of the world (Fedex Express Saver)   1-4 Business days

 













Delivery Signature Confirmation

In order to help ensure the safe delivery of your order, the carrier will require a signature upon delivery.

Customs, Taxes, and Other Charges
Shipments to addresses outside Europe are generally subject to duties, taxes (such as VAT), and other charges, as determined by the local jurisdiction. These charges are in addition to the purchase price (and any shipping and insurance charges). In the event there are customs charges assigned to your package, you must pay for any associated import taxes, including VAT and duties, required by your country's governmental regulations. Your package may include a copy of your actual invoice, and the customs office will determine any applicable fees. All orders to international destinations are still covered by our 14-day return policy.
 

Various FAQs

Will I be Charged Shipping?
Yes. See our shipping chart for details.

What Method of Shipping Should I Use to Send Bags in For Consignment/Buyout?
You may ship items to SWAP using any shipping method you prefer (USPS, UPS, FedEx, DHL, regular country post ). We request that you use signature confirmation with whichever carrier you choose. Please contact us first for further instructions if you are located outside Europe.

When Will My Item Be Shipped?
All items will be shipped within 1 business day from the receipt of payment, unless it’s a Greek national holiday, a Saturday, etc. Delivery times are based on business days (Mon-Fri except Holidays).

What Carrier(s) Does SWAP Use?
Packages are sent via UPS courier or Greek national postal system (ELTA) See prices below. Al packages will be sent with signature confirmation.

Do You Combine Shipping?
We are glad to help you save money by combining shipping for multiple items, if they have been purchased simultaneously. Just send a quick email to ask us to reduce the shipping fees before sending you the final invoice. We will respond no later than in 4 hours.

Do You Ship To All Countries?
We ship almost everywhere in the world. However, some countries have customs policies that have made shipping luxury branded items very difficult. If you believe you live in such a country, please contact us before ordering.

Do you ship to APO/FPO?
We don't want to forget our friends in the military! Yes, we ship to APO/FPO destinations using USPS Priority mail service.

Who Is Responsible For Customs Fees/Taxes?
The buyer of the item is responsible for any customs duties or taxes that are applied by his/her country.